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Privacy Policy for dtchelp.ca

Effective Date: April 16th, 2025

1. Introduction

Welcome to dtchelp.ca (the “Website”). We are committed to protecting the privacy and security of our visitors and users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our Website and use our services, including our Disability Tax Credit (DTC) eligibility assessment.

By using our Website and services, you consent to the data practices described in this policy. If you do not agree with the terms of this policy, please do not access the Website or use our services.

2. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: This includes your name, email address, and phone number. We collect this information when you voluntarily provide it to us, such as when you fill out a contact form, subscribe to a newsletter, or initiate an eligibility assessment.
  • Sensitive Personal Information (Medical Information): As part of the DTC eligibility assessment process, we collect medical information relevant to determining potential eligibility for the Disability Tax Credit. This information is provided by you voluntarily during the assessment process. We treat this information with the highest level of confidentiality.
  • Usage Data: We automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website, and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes. We use Google Analytics for this purpose.

3. How We Collect Information

  • Directly from You: When you fill out forms, contact us via email or phone, or proceed through the eligibility assessment.
  • Automatically: Through cookies and similar tracking technologies like Google Analytics when you browse our Website.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To conduct the DTC eligibility assessment based on the information you provide.
  • To Respond to Inquiries: To contact you in response to your requests for information or assistance.
  • To Communicate With You: To send you emails or call you regarding your assessment, our services, or other relevant information (where you have opted-in or where permissible).
  • To Improve Our Website: To understand how users interact with our Website using aggregated, anonymized data from Google Analytics, allowing us to improve user experience and functionality.
  • To Maintain Security: To help detect and prevent fraud or security issues.
  • To Comply with Legal Obligations: To meet any legal or regulatory requirements.

5. Sharing Your Information

We do not sell, trade, rent, or otherwise share your Personal Identification Information or your Sensitive Personal Information (Medical Information) with any third parties for their marketing or independent use.

We may share information under the following limited circumstances:

  • Service Providers: We use third-party service providers to perform certain functions on our behalf. Currently, we use Google Analytics to help us understand website traffic and usage patterns. Google Analytics may collect Usage Data as described in their own privacy policy. They do not have access to your identifiable personal information (name, email, phone) or your specific medical details provided for the assessment through their analytics service integrated on our site.
  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.

6. Google Analytics

We use Google Analytics to monitor and analyze web traffic and keep track of user behavior on the Website. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this Website. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information.

Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser or by installing the Google Analytics Opt-out Browser Add-on.

7. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect the security of any personal information we process, especially sensitive medical information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Usage data collected via Google Analytics may be retained for a longer period in an aggregated, non-identifiable form.

9. Your Privacy Rights (PIPEDA)

Under Canadian privacy legislation (such as PIPEDA), you may have certain rights regarding your personal information, including:

  • Right to Access: You have the right to request access to the personal information we hold about you.
  • Right to Correction: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
  • Right to Withdraw Consent: You have the right to withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent for information necessary for the eligibility assessment may prevent us from providing that service.
  • Right to Deletion (Subject to Limitations): You may have the right to request the deletion of your personal information, subject to our legal retention obligations.

To exercise any of these rights, please contact us using the contact information provided below.

10. Cookies

We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website effectively.

11. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Children’s Privacy

Our Website and services are not intended for use by individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected Personal Information from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

By email: info@dtchelp.ca

By visiting this page on our website: